Customer Support Center Engineer

Component Repair Technologies, Inc.
Job Description
The CSC Engineer will focus on evaluating and recommending solutions to out-of-manual conditions (OMC) for turbine engine repair when standard repair procedures (as identified in the original equipment manufacturers manual (OEM) or regulatory government body, do not apply or are insufficient.  The goal of this position is to identify permanent solutions to repetitive issues.

This position will investigate complex issues while utilizing technical data to disposition and communicate the repair path for the turbine engine component. The CSC Engineer will work alongside a team of experienced department team members that will allow continuous interaction for acquiring the techniques, knowledge, and skills required of the job.

Duties and Responsibilities
1. Follow established safety protocols and guidelines to ensure full compliance with company safety policies and procedures.
2. Provide customer support by investigation, evaluation, and reporting of OMC conditions on turbine engine components.
3. Analyze root causes of OMC conditions using engineering principles. Evaluate and propose alternative repair methods that meet identified standards.
4. Document results via technical report writing and maintain accurate records of repair development and component history.
5. Collaborate cross-functionally with the engineering, quality, and production departments to ensure that processes in the repair/overhaul of components meet stringent industry and regulatory standards.
6. Identify, communicate, and assist in solving OMC trends and repetitive processing issues that may impact the components using forward planning and continuous improvement applications.
 
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